We hope you are happy with your ZenPlugs product. If not please do not hesitate to contact us and we will do our best to help you.  We have a money back guarantee on our earplugs; if you're not happy with them then return them for a full refund, providing you have followed the instructions and have attempted to remould them if they don't fit.

Please be careful when using hot water and always be gentle with your ears.  Only use the kits as per the instructions; we cannot be held accountable for misuse of the products.  Please consult a doctor before using these products if you have any ear problems.  Do not use these products if your ears, ear canals orear drums are abnormal in any way.  If you suffer from excessive wax or ear debris please treat this and have your ears checked by a doctor before using our products.  Do not use ZenPlugs Earplugs if your ear canals are unusually narrow or 'S' shaped as they might not fit.  If a conventional earplug does not fit into your ear then our earplugs are unlikely to either.  If you aren't sure then ask a doctor or audiologist to examine your ears for you.

If you have any suggestions, comments or questions please contact us through the website. On placing your order you will shortly receive a receipt via email.  Please allow up to 21 days for delivery in the UK, however in most instances the earplugs will usually arrive in about 4 to 7 working days. Orders are sent by first class post.  Overseas deliveries may take much longer than this, depending local delivery systems.

If an item is out of stock we will contact you with an expected order completion date.  Please see current literature for postage and packing charges.  Packaging may vary from that shown.

All information and images on this website are copyright of ZenPlugs Limited and are subject to change without notice.  We will not be held liable for any direct or indirect loss due to inaccuracy of, or changes to information on this site.

There may be some colour variations between products on the website and those dispatched due to differences between batches as well as screen settings.  We reserve the right to change materials, prices, conditions and product specifications without notice.

Please be careful and follow the instructions carefully, we will not be held liable for any damage to your ears or stethoscope.

Our ordering and invoice generation system is automated and may occasionally make an error so we reserve the right to correct prices and charges after invoices have been issued.

Not for use by children under the age of 10.  Children aged 11 and upwards must be supervised by an adult when using the kit.